FAQ
Delivery and Shipping
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed withing 1-2 business days and dependant on your country it will take - UK - 2-3 days EU - 5-7 days Rest of the world - 5-12 days
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. If you feel like something is wrong then please fill the form out on our "Contact Us" page.
Do you offer international shipping?
Unfortunately, at the minute we cannot offer international shipping but we are always working on this so keep an eye on our socials for more information!
What happens if my package is lost or damaged during transit?
In the rare event of loss or damage, please reach out to our customer support immediately. We will work with the shipping carrier to investigate and resolve the issue, ensuring you receive a satisfactory resolution.
I've made a mistake with my address.
Please contact us as soon as you realise and we can try change the address, however sometimes this is not possible unfortunately.
Are there any shipping delays?
While we strive to meet delivery timelines, external factors like weather conditions or carrier issues may cause delays. We appreciate your patience and understanding in such circumstances.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over £100.
Returns/Exchanges
What is your return policy?
We offer returns and exchanges within 14 days from the date of purchase. Items must be in their original condition with tags attached. Please review our detailed return policy for more information.
How do I initiate a return or exchange?
To start a return or exchange, please visit the "Contact Us" form on our website and our team will guide you through the process.
Is there a cost for returns or exchanges?
Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part. Exchanges for size-related issues may incur shipping fees.
How long does it take to process a return or exchange?
Once we receive your returned item, please allow 3-5 business days for processing. Refunds will be issued to the original payment method, while exchanges will be promptly shipped.
Can I return or exchange a sale item?
Sale items are not eligible for returns or exchanges, Please review the specific details before buying sale items.
What if I received a damaged or defective item?
We apologize for any inconvenience. Please contact our customer support immediately, providing order details and photos of the damaged or defective item. We will promptly assist you in resolving the issue.
Other Questions
Can I modify or cancel my order after it's placed?
Unfortunately, once an order is confirmed, we cannot modify or cancel it. Please double-check your items and shipping information before completing your purchase.
How do I contact customer support?
For any inquiries or assistance, reach out to our customer support via the Contact Us page on our website